Global Crossing Ltd. has added a SIP Refer feature to its VoIP services portfolio. This feature enables enterprises and IP-based application service providers to utilize their IP networks more efficiently while transferring incoming calls to the location or party best able to serve the caller’s needs.
“SIP Refer enables enterprises to provide targeted customer service utilizing their VoIP network while delivering efficiencies to the business through its automated functionality,” said David Lemelin, senior analyst, Business IP Communications at In-Stat.
SIP Refer is designed to allow IP equipment to perform a call transfer automatically, and without attendant intervention, to any on-net or off-net phone number while removing the company’s equipment from the call path. Once a call is transferred, a port on the customer equipment is released, as well as the capacity being used on the IP network. This capacity is free to be used for other calls.
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