Alternate Access Now an Approved Reseller of Trixbox VoIP Solution

Alternate Access, a provider of converged communications solutions, reportedly has become an approved reseller of Fonality’s trixbox VoIP solution (pictured below), which provides small and medium-sized businesses a flexible, open source IP telephony solution.

Officials from both companies say the trixbox system offers the benefits of a premise-based solution and hosted IP phone system, storing critical phone system data securely at Fonality’s data centers. That reliability is designed to ensure that businesses will be up and running within one hour of rebooting the system or receiving new equipment if a customer’s phone system experiences an outage or is damaged.

According to Kelly Lumpkin, Alternate Access’s chief executive officer and director of business development, the company is continuously reviewing new products to offer customers a range of quality communications solutions.

“Fonality’s trixbox is ready for primetime,” Lumpkin said. “It is easy to use and exploits both the open Linux operating system and open sourceAsterisk communications engine – making the trixbox affordable and practical for customers familiar with point and click GUI interfaces.”

Now, officials with both companies say, technicians can provide real-time updates and receive system alerts about critical system components with support contracts.

That’s expected to help them fix problems before those problems make a significant impact. If a system is damaged, a replacement appliance is cross-shipped to remedy the issue. Advanced features and call privacy round out the premise-based benefits. Software upgrades are also completed automatically and during non-business hours.

The trixbox appliance uses telephony interface boards or gateways to connect to legacy PSTN trunks that provide many of the features of a premise-based system. The company says that the technology provides high audio quality and reliability.