A new version of a network diagnostic tool released last week includes extra support for VoIP phones.
BBX 4.5, from Integrated Broadband Services (IBBS), also has other newly-added features, including the ability to examine subscribers' in-home wiring remotely.
The company's vice president of products, Chris Anderson, said that studies have shown that people are beginning to use VoIP phones in the home in a bid to save money.
He added: "Our research identified the need for robust and integrated provisioning and diagnostic software for VoIP service.
"This release enables our customers to significantly improve their delivery of VoIP services to end subscribers."
Research released by Dell'Oro Group last month suggested that the IP telephony carrier market shrank by ten per cent sequentially to $861 (£470) in the second quarter of this year.
This was mainly due to service providers investing in projects rather than infrastructure, the company suggested, with the North American market exhibiting the biggest signs of this.
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